Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Stacy D

Awesome service!

The middle child, Otto; had a torn ACL. We immediately took him to the vet and then he had his surgery a week later. Awesome service! Easy to submit claim online. They do the rest in a timely manner.
5

out of 5

POSTED: | BY: Brenda

Great Pet Insurance

I was not sure if Pet insurance was the best for our two great danes,however I had researched and found out just how expensive their illness and really any procedure could be. Therefore I decided to try Pets Best and was really glad I did. they have very fast service with direct deposit, a low deductible and if you don't understand why something was not paid they will work with you until they change or you understand the EOB. To me that is the most important thing. I would definitely recommend them to a friend and I have to many. Thanks Brenda
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1

out of 5

POSTED: | BY: Ivy Eschert

No response

Horrible not to call back they pull the payment out for both of my dogs I’ve never gotten reimbursement for any of my vets visit First I was told they did not receive them then I was told the vet had to do them and all being said receive nothing
5

out of 5

POSTED: | BY: Brenda L

Prompt service.

Promptness to interact with me. I scanned the claim and submitted it email. They sent me a quick response that it was not readable and gave me detailed instructions on how to resubmit the claim. I mailed the claim on submission #2. Within a few days I received an email stating the claim was being processed and within a few days from that email I received an email with documentation if the claim processed and notification it was being deposited into bank account. Very satisfied with service.
5

out of 5

POSTED: | BY: Ho-Kyun H

The smartest decision I made.

The smartest decision I ever made was getting pet insurance with Pets Best. I have been singing your praises to everyone for making a difficult situation more bearable (and affordable) when it comes to taking care of my pup. You guys have been very responsive and if there was even a chance of delay, you have notified me. Thank you.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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