Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Tracy

Best purchase made

Because of pets best, I never have to worry if something should come up with my Frenchie, which has, from getting stung to allergy testing (super expensive) they’ve covered 80% of it! Best investment for my dog and myself, ever made.
2

out of 5

POSTED: | BY: Jackie

2nd claim took a month to process

Worst claim experience ever. Waited a month for them to tell me my refund would be applied to the annual deductible....wtf
5

out of 5

POSTED: | BY: Doreen A

Our vet submitted our claim and the process was very smooth

Our Golden Retriever puppy had a "dietary indiscretion", she ingested the head of a razor. Our vet submitted our claim for us and within the week, we had a deposit in our checking account. The explanation of benefits was easy to read and understand. The process was VERY smooth, and all is right with our puppy.
5

out of 5

POSTED: | BY: Logan R

PetsBest coverage is amazing

I don't take surveys or leave reviews at all but I've had PetsBest for a while now and it just auto debits my account, take my dog to the vet, pay the bill, submit, done. There's never any questions asked, I pay the deductible and that's that, the coverage works amazing and I am proud to say I am a pets best customer for life, I appreciate everything you guys have done for me. Anytime I've had questions or needed help and called in I've always been helped by someone who completely knew what they were doing and talking about. I thank you pets best!
5

out of 5

POSTED: | BY: Lawana T

Having Pets Best puts me at ease

I have always had great response from Pets Best. Helps me feel at ease in keeping my baby (Jacob) in good health. Love it.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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