Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,334

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: R. Oliver

Great piece of mind

After spending thousands of dollars, and losing our Corgi to cancer two years ago. We researched pet insurance for our other two dogs. We are so glad we chose Pets Best. Claims process is super-easy, direct-deposit reimbursement is convenient, and we feel like it's a good value. Our first year we only used it for partial reimbursement for some wellness items (vaccines, flea/tick, heartworm, blood work). This year one of our dogs was diagnosed w/a heart murmur. Initial testing and specialist bill was very costly & his monthly prescription meds are $140/mo. With our 80% reimbursement, the plan is now paying for itself. Very happy with Pets Best insurance.
5

out of 5

POSTED: | BY: Minnettia Durant

It's so easy to file claims with Pet's…

It's so easy to file claims with Pet's Best, I think my dog can do it lol. Great rates and customer service, I can't go wrong with them.
5

out of 5

POSTED: | BY: Mary M

Great insurance company!

After a negative experience with our vet and their being completely unwilling to work with us on payments for treatment of our dog (we had been clients for over 20 years in good standing). My daughter recommended Pets Best insurance as she has it for her dogs. We have a new dog, new vets, and a Great insurance company! We will never have the terrible experience again! How reassuring to not have the worry!
5

out of 5

POSTED: | BY: Marcie J

Claims are convenient and easy.

The online claims process was convenient and easy.
5

out of 5

POSTED: | BY: Susie S.

Excellent service!

I have been a Pets Best customer since 2003, with my previous pet, and since 2014 with my current pet. Recently, I had to submit a claim and to my pleasant surprise, the claim was settled within 8 days. I have always received prompt and professional service with this company and recommend them to any pet owner.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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