Pets Best | Pet Insurance Review

Overall completely happy. Usually have a fair amount of time approving my claims and pay within a few days after that. My only complaint is that apparently some of the people looking over the claims only skim over and reject quickly. This is on claims I make monthly for prescriptions. On the positive when I call they have always made it right and approved. But apparently some of their team needs more training.

Really don't seem to pay for the routine service. When I reviewed bills for other dogs we had with your representative much more was covered. Very disappointed and considering canceling the service

Their coverage plans & prices are good. I like direct deposit, although it does take about a week before the money hits my account. Online filing of claims is easy & convenient. My biggest complaint is sometimes it takes weeks before they settle a claim, than even longer before money is in my account, as I said before. Claims processing could be more timely. Overall I am satisfied with this company.

Typical insurance company, has you over the barrel and they take advantage. It has takeen over 60 days to receive refund for claim. Recently, called in to add exam fees to third dogs policy due to the fact that it wasn't there already like my other two pets policies. The exam fees were added to the policy as well as an increase of the deductible. After comparing new policy cost called back to get clarification why the price when up over $300 even before the changes of the policy occured. Was informed that it was due to inflation, the price when up 49.9%. Then the customer service rep realized the new policy added was not permitted in the underwriting and removed the exam fees policy that was just added. This was the mistake of the previous customer care rep made but, regardless apparently it had to be removed. So if it is not allowed how was it added in the first place? Plus it ultimately increased the overall cost and increased my deductible. Then I spoke with a supervisor whos defense was "well I have a policy and just pay it so my pets are covered." Well Sir I am sure you get a substantial discount and did your policy go up 50%,.over $300 for one policy. I have had Pets Best since 2018 and I am definitely going to be searching elsewhere. I never filed a claim until this year 2023 and I wonder if that is another reason why my policy price went up so much. Be wary if you go to Pets Best, I am beyond frustrated and disappointed and thought I had a fair pet insurance. Seems not.

Accurate, prompt (sometimes THE VERY NEXT DAY!) reimbursement for covered expenses. I have recommended Pets Best Insurance to many dog owning friends and acquaintances. I have a dog with severe allergies and a congenital malformation of her spine. Without Pets Best I know I could not have provided the medical attention she needs. The claim process is very easy and straightforward. I could not ask for a better partner in caring for my girl.