Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,330

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Kyle

Good luck getting them to cover anything

Customer service is unhelpful... they will find any way possible to not cover a claim... they denied my claim without doing their due diligence in requesting medical records... ... but they never miss a deadline to debit your account for premiums. Worst. Pet. Insurance. Company. Ever.
5

out of 5

POSTED: | BY: Jessica E

Very good customer service.

Very good customer service. Thank you for everything. We will miss our dear Chloe so much.
5

out of 5

POSTED: | BY: Stephanie O

Fast reimbursement.

Our situation was unexpected so I filed after the fact. I was told to expect 8 weeks for processing and payment and the check was in my mailbox in 2 weeks!
5

out of 5

POSTED: | BY: Linda L.

Pets Best is the very Best!

Pets Best is the very Best! Received the claim , process the claim quickly and effectively. Received payment in a very timely manner We love Pets Best Service and rate it # 1
5

out of 5

POSTED: | BY: Roc S

Quick claims process.

I filed a claim online for a Lyme vaccination and it was processed quickly and direct deposited into my account.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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