Pets Best | Pet Insurance Review

Pets Best always pulls through. They've made caring for my sweet pet stress-free. I have told all my friends this is the team to have on your side! Janice M

Good service and fast review of claim

I got pet insurance as soon as I got my dog - she has always been insured, but I never used it. There are a lot of pet insurance detractors out there who complain and say they are paying for something they never use. But here is the thing - you shouldn't want to use it! That means something is wrong! After years of never using my pet insurance, both of my pets got sick in 6 months and I was so grateful that I had pet insurance. I was able to make the decisions I needed to make for my pets without having to think about the financial part too much because I knew that I was covered. The Pets Best claims process is very easy - just upload your itemized bill and medical records. While it took a little longer to process the claims for my younger dog, I was reimbursed for thousands that I paid out of pocket for her healthcare. For my older dog, I received an explanation of benefits within days of submitting a claim and received the funds in my bank account within a week. I am very grateful to pets best and refer all of my friends and family. I will be a lifetime customer!

My dog passed recently from colon cancer. I wanted to get insurance because I know his form was aggressive and wanted some peace. After multiple medical trips, I sent in my receipts. I waited almost a month just to get told, NONE of my claims were covered because they were preexisting. Almost 2k in bills and I didn't even get a dollar back. They said it was cause of pre existing conditions and that's not covered which is malarkey. I get it's a business but we need to have some humility and care in our hearts but no. I do not recommend going to them at all. There are better and cheaper. I'm but one person but this experience has forever tainted their reputation. PB sucks.

Fast claim payment-less than a week turn around!