Pets Best | Pet Insurance Review

Pets Best is truly the best. I don't know what I would do with out them. Everything is so simple, so quick, and easy. Every time I've talked to a rep. they've been so nice. I suggest them to everybody that has a pet. Even when I hear somebody talking about pet insurance in a vet office/hospital I tell them dont even bother looking as I've found the best there is.

Pets Best made a very stressful time with a sick and dying cat 10 times worse. I will never use them again. I had to follow up on claims (of over $7,000 all said and done) a total of SIX different times. What I was told on the phone and what they showed on their online system/app were frequently two totally different things. The claims process is lackadaisical-- I had to send the same paperwork four different times because each time a new Pets Best representative would tell me they had never received it. 2.5 months after the initial claim was submitted, I STILL have not gotten resolution on any of the 6 claims submitted between then and now, including sadly having to put my cat down. And even then, after submitting final claims for euthanasia, I had to call AND email to have my policy cancelled due to her death. (At which point I was asked AGAIN about the paperwork that had been sent four times prior). Disorganized, unprofessional, and a complete waste of time and money. Look elsewhere!!

So far things have been very smooth. Processing time to make a decision is a bit longer than advertised, but it's manageable.

I love the ease of filing the claim and how quick the turnaround was receiving the reimbursement.

This was my first claim with Pets Best. I could not believe how easy it was! I uploaded a picture of the receipt and submitted the form with the basic information needed. Payment was with in a few days! Right to my bank account! Thank you Pets Best!