Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Reeda R

Super fast

Our Gracie had developed a hot spot and had to receive an allergy shot to help it heal. Pet's Best was super fast with the claim and paid 90% of the cost if the shot. It was super simple to file and we are very satisfied with their customer service experience. Thanks!
5

out of 5

POSTED: | BY: Johnnika C

Pets Best has been great

This is my second pet, my first experience with insurance didn't go well. Pets best has been great, it has been simple, informative and quick (the whole process took about a week) I am very pleased.
5

out of 5

POSTED: | BY: Sherri P

Pleasantly surprised

This is the first time I have had pet insurance and I was pleasantly surprised by the ease and the quick response. I purchased the wellness pack knowing our puppy who just turned a year had his annual vaccinations coming due as well we needed to get him neutered. We did everything in one visit, snapped a pic of the invoice to submit with the online claim and in a couple days I received notice that the claim had been paid [direct deposit to my bank account] along with an explanation of what was paid. I'm very ?? happy.
5

out of 5

POSTED: | BY: Mandi C

Very best pet insurance EVER!

Very best pet insurance EVER! I try and refer all to you!
5

out of 5

POSTED: | BY: Paul B

Awesome superior customer service

Friendly knowledgeable customer service with excellent response time, overall I have been a customer for 4 years and my claims have been handled well.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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