Pets Best | Pet Insurance Review

Pets Best, for me, has been the best insurance I've found for my dogs. Submitting claims has been quick and easy. Customer Service has been extremely helpful. I get to talk to a real human and they are so kind and patient. They take the time to find the right answers and even call back when necessary. Reimbursements take time, but they update me on the process. I never felt ignored. Having a 16 yr old in kidney failure was hard and having to say goodbye was harder, so when I needed time to put through his last claims, I was treated with kindness. I can't say enough about Pets Best. They truly are the best.

I was happy that my 5 year old lab's fractured tooth/root canal claim was covered, less co-pay and deductible, as it was over $4300. I have the policy for this type of costly medical treatment/emergencies, allowing me to never have to choose between best care and cost-of-care. I expected an increase in the premium, (I could understand 20-25%), but it jumped 55%! A little extreme in my opinion, especially since this is my first claim, she is healthy and not a senior! I understand it's a numbers game, but I was taken by surprise.

I unfortunately had to rush my dog to the emergency vet right before the New Years because of foreign obstruction to her GI. We racked up a bill of more than $8000 to cover her surgery, recovery, and stay at the clinic. I was worried that I had to pay out of pocket but I am glad that I’ve always been loyal to Pets Best not just for this one dog, but for three. I filed a claim at Pets Best app and it was super easy to do. It did take almost a month to be reviewed, but on the 15th day I received an email that it takes a long time depending on the number of claims they are processing, so I didn’t have a problem as long as I got an update. On the 28th day I finally received the payment. Pets Best stayed true to their policies and words! I only had cover the deductible and copay. Thank you Pets Best for securing my dogs.

I feel that it’s taking way too long to get my claims reimbursed consistently. Through my years with Pets Best sometimes my claims are processed timely and others it takes several weeks. I know you may need records etc… but it is never consistent on how long it will take.

I submitted my first claim for my dogs yearly wellness visit and received almost half of what I paid back from Pets Best. So very helpful in times like these where money is tight. I have three policies, two dogs and one cat. I do wish medicated food was covered as my cat needs prescription food and it is not covered. I was also told that if they ever DO cover it, I couldn't add it onto my policy. Which is REALLY unfortunate. I am tempted to cancel the cat's policy, but she is old and things do come up so I will probably keep it a bit longer. It is just unfortunate because cat's don't normally have expenses like dogs do, this is the only real big expense and it isn't covered. With that I was very happy with the claim process for my Golden, customer service was very helpful and nice when explaining the cat's policy so, so far it seems like a great company!