Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,095

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kylie W

Reliable service

After a dog bite incident, we spent all Christmas morning in the emergency vet hospital with our Chocolate Lab puppy, Willow. We have a great relationship with our usual vet so to spend that time with new people in a unfamiliar place was a little uncomfortable for us and for Willow. I knew, however, that with her Pets Best coverage that she could get all of the necessary emergency medical attention. The claim was submitted and payment received within 3 days which was especially amazing considering the holidays! Thank you so much!
5

out of 5

POSTED: | BY: Jennifer P

Cannot say enough

I can not say enough about what Pets Best have done for our dogs this past year. We are now experiencing issues with our older pet but having pet insurance helps deal with the issues much easier. I tell everyone that is a pet parent about Pets Best & the importance of pet insurance. I do not care about referral credit from the company. I just want pet parents to get informed about their pets healthcare and remember they need coverage also.
5

out of 5

POSTED: | BY: Beverly L

Speedy

I have had numerous claims with Pets Best over the years and couldn't ask for speedier or better customer service. I highly recommend Pets Best and refer them to anyone seeking excellent vet care insurance. Thank you for always being a pleasure to work with.
5

out of 5

POSTED: | BY: Donna O

Great customer service

Thank you for providing great customer service with all the claims I've filed with your company. You guys are awesome!
5

out of 5

POSTED: | BY: Vivian M

Response was fast

The response was fast, and it was exactly what my expectations were as it followed my policy. I was very appreciative that it matched up with my policy and there weren't any surprises.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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