5
out of 5
POSTED: | BY: Sarah T
Responsive and helpful
It's nice to know that Pets Best is very responsive and helpful in filing claims.
4.3
out of 5
Number of reviews 12,993
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Erin C
Compassion during a very stressful time
I've had insurance with Pets Best for the last 11 years. While I've had a few claims over the years, it wasn't until last year when I fully recognized and appreciated how wonderful Pets Best is to work with! My 10 year Golden Doodle, Dempsey, had major surgery to remove cancer from his hip and had some subsequent issues during the recovery. The claims were highly involved and somewhat complicated. Each time I had questions or needed assistance with follow up the person on the other line was patient and showed compassion during a very stressful time. They truly understand that for most of us, our animals are our children and feeling their compassion made a very difficult situation easier to navigate. Most recently, Dempsey began to cough suddenly and it only progressed to the point I ended up taking him to the emergency vet at 4:00am. X-rays and tests determined he had sever pneumonia. After spending the night at the emergency vet on fluids, he was able to return home to recover. Within days of submitting the latest claim I received notice that it was processed. I can't recommend Pets Best enough and am eager to recommend them every chance I get! The ease of submission, the prompt turn around and the compassionate voice on the other line make for a great experience every time.
5
out of 5
POSTED: | BY: Katt J
Truly recommend them
Pets Best, is the best. Submitting a claim is super easy and they're so fast filing claims. I truly recommend them!
5
out of 5
POSTED: | BY: Jill
HANDLE CLAIMS FAST
THEY ARE A BIT PRICEY, BUT THEY HANDLE CLAIMS VERY FAST, AND EXPLAIN EVERYTHING VERY CLEARLY
5
out of 5
POSTED: | BY: Menzie Chase
My basset hound has had an ongoing ear…
My basset hound has had an ongoing ear infection for over a year. I've submitted thousands of dollars to of bills to Pets Best, for everything from medication to specialist visits to surgeries. Pets Best has paid all of them without quibbling, usually within 3-5 days of my submitting the claim.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.