Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Paul Clark

Pets Best has been there for us and our…

Pets Best has been there for us and our Lab, Jack. He injured has elbow 2 years ago and we have had a long road to recovery. It looks like he is finally looking really sound and Pets Best has supported us with all his treatments. Thank you
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3

out of 5

POSTED: | BY: Melinda Guajardo

Claims process is slow

Claims process takes quiet awhile regardless of what type of claim is submitted -even if you have all the proper paperwork. Typically have to wait 30-40 days to get processed. Occasionally receive a “delay in process” email on the 20th day. Good benefits but slower process.
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1

out of 5

POSTED: | BY: Brooks Ballard

Do not trust this insurance company

Do not trust this insurance company! They are dishonest and even manipulated the invoices from the Doctor claiming no coverage because Arianna passed away so claim is consider “ Post Mortem. “ They are taking your money and not paying claims we plan to file suit so they don’t don’t treat someone else the same way very dishonest company and we will expose them !!!
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5

out of 5

POSTED: | BY: Todd Aukerman

Customer Service

Always prompt with processing benefits.
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1

out of 5

POSTED: | BY: Jody Dion

Pets Best never covers anything

Pets Best never covers anything. Always have a reason for not covering claims. Wouldn’t cover an ear infection saying that he has allergies which he does not. Then they keep going up on the policy rates. This time they went up by almost double what it was a year ago. From $ 54.00 a month to $91.00!! Seriously a scam.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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