Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,821

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Margaret

So thankful to have found this company...

I originally purchased this after reviewing many companies for my one cat who is sort of the Runt of the Litter. He developed a disease called megacolon and has had several afterhrs overnight ER visits for this condition. He is on long term meds and food. This insurance is awesome. They paid promptly and have been such a great relief. All three cats are now on the insurance and I am happy for the peace of mind it gives me.
5

out of 5

POSTED: | BY: Arthur C

Claims processing is easy, efficient, prompt

Can't imagine what we would have done to care for our beloved Scooter's diabetes without PetsBest. Claim processing is easy, straightforward, efficient and prompt. I've never had an issue or a question about the handling of a claim.
5

out of 5

POSTED: | BY: Jamie Lynn

Never had any issues

Having Pet Insurance has been the best decision I've made since I got my baby in April of this year. I've already submitted 5 claims and having that peace of mind is so wonderful. I've never had an issue with Pets Best, I submit my claims and receive reimbursement in a timely manner. Thank you for being there for my baby and I!
5

out of 5

POSTED: | BY: Christine S

Process is very easy and quick

Process is very easy and quick! Just wish you got more back. The most recent visit I paid 220$ and only got $25. More should be covered.
5

out of 5

POSTED: | BY: Julia F

So grateful for your service

So grateful for your service and awesome customer service. Don't know how I would have been able to afford my dog's surgery without pet insurance.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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