Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kelsey

Pet insurance saved our puppy

My 10 month old Great Dane puppy, Brutus, got very sick very suddenly. We suspected a blockage, but when all the conservative tests came up inconclusive we needed to go in and do an exploaratory surgery to find out what was going on. When there was nothing but inflammation, they took biopsies to send off to be analysed. They came back for IBD, and with probiotics and prescription food we are hoping to manage it. Without pet insurance, I would have had to make a hard decision as this was almost 6000$ to find the cause. If you don't have pet insurance, get it now!
5

out of 5

POSTED: | BY: Richard T

Very easy and responsive to submit a claim

Very easy process to file a claim. Very responsive to processing the claim and receiving reimbursement. Great experience. Highly recommended. Pet's Best is the BEST !!!!!
5

out of 5

POSTED: | BY: Chris L

Did everything online

Did everything online, at work. It was pretty easy and simple. The only update I'd like to see is, when uploading docs, I wish I could upload more than one document at once vs doing "two" claims.
5

out of 5

POSTED: | BY: Elora D

Very quick to respond to my claim

Very quick to respond to my claim status and excellent results!
5

out of 5

POSTED: | BY: Kristine D

First claim experience was exceptional

this was my first claim experience with Pets Best and i would rank it as exceptional. Very quick, very easy and payment came with detailed explanation of what was covered
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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