Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,834

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Rebecca G

PetsBest is great

PetsBest has been great to work with. The claims (3 during the past 3months) were easy to file , paid promptly, and with an easy to understand EOB (explanation of benefits). I worked with another highly rated insurance company of few years ago with a different pet. I will just say that it was not a pleasant experience. I will always insure my pets with PetsBest due to the way this company handles claim. Very reliable, honest company.
5

out of 5

POSTED: | BY: Lauren B

Continually impressed with Pets Best.

Continually impressed with Pets Best. More was covered this last visit than I thought would be. Love this insurance!
5

out of 5

POSTED: | BY: Susan H

Claims are processed within a few days

Claims are processed within a few days but I have not yet seen the direct deposits which apparently take a week or so.
4

out of 5

POSTED: | BY: Joan M

Most of the claim went to the …

Most of the claim went to the deductable, but I got a small portion back.
5

out of 5

POSTED: | BY: Michael G

My family and I are grateful for Pets Best

My pet Hershey has a disease called cushing's which requires her to take medication every morning. The medication is costly each month. Pet Best insurance covers it, and my family and I are so grateful for it.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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