Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 13,129

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Kathy Lyons

Fast reimbursements

Fast reimbursements. Easy to submit invoices.
5

out of 5

POSTED: | BY: Albert B

Easy process to understand

Always provide outstanding and timely notifications. Easy process to understand. Also, multiple ways of submitting claims makes for easy submission.
5

out of 5

POSTED: | BY: Barbara M

Quick resolution

Between my fabulous veterinary team and your agents the concerns you had were quickly resolved, and reimbursement was sent.
5

out of 5

POSTED: | BY: Hannah I

No catch

I'm a new Pets Best customer and I was happy that there was a wellness plan available. I didn't think it would be that easy to just get reimbursed for my dog's heartworm meds. I thought there had to be a catch, but it was super easy. Pets Best makes it easy to take care of your pets every day and not just when they are sick or injured. I'm super excited to keep working with them!
5

out of 5

POSTED: | BY: Nicole L

Love Pets Best!

Love Pets Best! The claims are easy to file, processed quickly. Everything is easy to understand and knowing how great they are makes taking care of my dog less stressful. Figuring out how I'm paying the bill is now the least of my worries. I know Pets Best will be there to help and allows me to concentrate on getting her better. Thank you for providing such a great service!!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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