Pets Best | Pet Insurance Review

We have pet insurance for our two male French bulldogs. We have had our dogs insured with pets best for over three years. As some may know, this breed can be prone to issues (genetic, incidental, breed specific, etc.) large and small. Whenever we take our dogs to the vet, we feel an overwhelming sense of relief, comfort, and assurance, that pets Best will fairly and justly do as they said they would. We feel we are always in good hands when it comes to the financial side of taking care of our dogs. There’s never any doubt or worry about what next steps will look like with pets best as our carrier, which allows us to focus all of our time, energy, and resources on taking care of our dogs. We have truly been so delighted and satisfied with the way pets best has insured our dogs.

I'm glad that we have this service for our dog since it has been a huge help. My only complaint is that when I first got a message saying that the items needed to be itemized, I didn't know what they were referring to since everything appeared to be itemized. The second time I got that notice, I called and the agent that helped me told me that it was a generic message. But she was able to help me figure out what was missing.

It's taken forever to get any word back on my claims. I've sent in a second one, and heard something back on that one before the previous one I've submitted. Frustrating.

Pets Best paid our claim promptly. There was an issue with the way the surgery was interpreted and they weren’t going to pay, but it was resubmitted for review and the issue fixed. I have been very pleased with their service, we have had them for about 3yrs. and had some significant surgeries that have been paid. Thank you Pets Best!

I was very skeptical about buying pet insurance but went for it when I rescued my dog. She was approx 1 year at the time of rescue and discovered quickly she had severe anxiety issues. She is also a very energetic dog, loves to run and play. She has required surgery on both hind legs to repair cruciate ligament tears (human version is ACL). I had purchased the injury/illness policy with a $500 deductible and 90% coverage (thankfully!!) She needs daily anxiety medications as well as monthly injections to help keep her joints healthy. Each surgery was close to $10k. Both surgery's and all her prescription medications are covered at 90% without question. I can honestly say, this was the best pet related decision I have ever made. The policy prices are reasonable and I have never had any claim questioned or denied. I don't find the general coverage policy worth the money, if you're really diligent about submitting the claims it might wash out at the end of the year but the injury/illness policy is a must have in your back pocket!