Pets Best | Pet Insurance Review

Started my contract with them on August 16 2018. You have to wait 14 days to take your pet to the vet to be covered (understandable). I took my dog to the vet September 6 2018 because he wasn’t eating. The veterinarian asked me how long has he been like this ? I said ABOUT a week. So pets best denied my claim saying his illness is preexisting because he was sick with in the 14 days. Now if you do the math.. August 16 to the 29th is 14 days I took him to the vet September 6. Now even if on the 6 I said he was sick for ABOUT a week, that is still after the 14 days because from the 6 back to the 31st of August Is 7 days,one week. Two days after the 14 days. I called and explained that to pets eat and they still denied my claim.

I signed up because it looked like a good deal and my cat needed her shots, regular wellness checkup and teeth cleaning. I also signed up for the Best Wellness Plan and then found out when I took her in for her regular exam that I only got the Essential. That still covered her wellness exam and shots....I THOUGHT. So I submitted that claim then upgraded to the Best so I could get her teeth done too. Then to my dismay the claim came back denied. They said I canceled my policy. Thbe refused to answer my contacts three times. I told them to cencel my policy and they ignored that until I wrote back and threat4ned to chargeback with the bank. Only then did htey cancel. They didn't even TRY to make things right. Waste of money, don't do it.

My dog had cataract and retinopexy surgery on his right eye. The surgery was successful and the insurance paid the maximum benefits.

I have 3 cats with health issues that I recently submitted claims for. One in particular has liver and colon concerns -- possibly cancer. One of the other cats had thyroid concerns (since resolved) and the other has a sinus infection. Submitting the claims were easily done via the website and processed quickly. I also was able to contact an agent who answered questions. I have had Pets Best for many years and used it for several pets. I have also recommended Pets Best to friends as I have found it very helpful in try to keep vet costs down. Having it has also allowed me to go forward when more involved care it needed.

I just had my pdf files from the vet emailed to me, and emailed directly to Pets best and was reimbursed (I have a $100 deductible ) but within 7 days I believe which was great and appreciate how diligent your team is