5
out of 5
POSTED: | BY: Kathryn C
Impressed with the app and speedy response!
Thank you, I'm very impressed by the app and your speedy response to claims!
4.3
out of 5
Number of reviews 12,237
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Sue K
Happy with my reimbursement.
I knew I would not receive anything back on the pills for his heartworm and flea and tick medication, but was very happy with the balance I did receive because I thought it would be less.
5
out of 5
POSTED: | BY: Sarah K
I love being a customer Of Pets Best!
I love being a customer Of Pets Best! I have been a customer for nearly 8 years, since it was called ShelterCare, and I'm highly satisfied! The process is always super easy and the policies are very easy to understand. Plus the policies are customizable, allowing me to save money where I could. Definitely are for all my friends to Pets Best!
5
out of 5
POSTED: | BY: Janice D
Surprised at how easy the process was.
This was my first claim under my new, expanded coverage. I was surprised and pleased at how easy it was.
1
out of 5
POSTED: | BY: Paul Morissette
Claim process and provisions are not fully disclosed in marketing materials
Company does not fully disclose the fact coinsurance is charged before deductible is fulfilled. Over the last year there have been three claims that coinsurance was charged in addition to the deductible. If this process had been clearly communicated in pre sale marketing material, this policy would have not been purchased. This process only increases policy owners out of pocket expense before the deductible is fulfilled.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.