5
out of 5
POSTED: | BY: Russell H
Claim process was prompt and expected.
The claim was processed promptly, and payment was as expected.
4.3
out of 5
Number of reviews 12,232
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Kathy D
Pets Best is clear and fair with claims.
I filed two claims on a Friday. I received my explanation of benefits on one Monday morning and the other later in the week. My reimbursement was direct deposited by the end of the week. Pets Best has been very clear and fair about what they cover and very prompt at handling claims!
5
out of 5
POSTED: | BY: Albert B
Good communication.
Just overall good communication of receipt and process of claim.
5
out of 5
POSTED: | BY: Deborah P
All of my dealings have been great.
When I received my decision, I was unclear on some remarks made on the document. I left an email and within a day I was called to explain the remarks. I called back and spoke with a most pleasant young woman. All of my dealings have been great.
1
out of 5
POSTED: | BY: Ariel Greene
Greatest Letdown
Pets Best let me down in the worst way. They used my pet-incident insurance and grouped three of my dogs condition as one incident, therefore monumentally cutting my benefits. I was told if I got supportive letters and medical records, I would most definitely have my benefits extended so I submitted letters from two veterinary specialists, a cardiologist and an internal medicine doctor and they did not overturn the decision. My dog passed away this summer from her illnesses which was devastating and even worse was feeling the injustice of not being given the security I thought I had from her insurance policy. This company will happily take your money and increase your premiums as your dog gets sicker and older but when medical crisis strikes, do NOT expect their support. Animal lovers are the kindest breed of humans and that is who they prey on. I’m so sad, sharing this in memory of my sweet baby Riley.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.