Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Alexandra

Good Processing Time but App Issues

So glad claims are being processed in a timely manner again! Ever since I got Pets Best when I adopted my first cat 3 years ago, claims would take forever to be processed and for me to get reimbursed. My only feedback is that the app doesn’t work for me, it never loads anything. So I had to do it online, but I wish I could do it on my phone since it is more convenient that way!
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5

out of 5

POSTED: | BY: Lori

We love being part of the Pets Best…

We love being part of the Pets Best plan. It saves us money on our annual vaccinations and it brings us comfort to know that we are covered if there are any unexpected health issues with our dog.
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3

out of 5

POSTED: | BY: Brandy Downs

Claim completion has really gone downhill

I used to submit a claim and it would be complete within a few days. Currently I am still waiting on a claim I filed January 24th. It is February 15th.
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5

out of 5

POSTED: | BY: Melinda Pimentel

Always a good experience

Always a good experience. Claims are paid quickly and efficiently.
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5

out of 5

POSTED: | BY: Kacie Kaufman

Love pets best!!

Love pets best!!! They are so prompt, claims are so easy to file.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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