Pets Best | Pet Insurance Review

So glad we had PetsBest! My pride and joy decided to be naughty and had to have major surgery to take 5 socks out of his belly. No one ever wants to see their pet in pain or in discomfort, but it was so reassuring to know that Murray would be "covered". I was less stressed about the bills and that let me focus all my attention on his recovery. Thank you for making it so easy and being so responsive.

For a couple of years this company had fair rates for the policy. Now this year they are raising me rate by almost 1/3 or about 33%. That is unheard of in this industry. I found a better policy for far less money with excellent reviews from neighbors. So I am canceling our policy. I called the company and the customer service I talked to did not seem to care wether I changed or not. Terrible customer service.

I have an insurance for my dog at their three months I had to take him to a doctor and one was for us hearth one was in the anxity non of the condition was existed before and insurance didn't pay for none of them

My very first claim DENIED. My baby 3-month old kitten was taken to the vet for a routine exam and we mentioned he'd had a cough; nothing was done; vet said it would probably resolve itself. A year later he developed a long term cough (several days/couple weeks) and we took him to the vet. Yes, he has probable allergies; vet did tests and treated with a steroid. I filed the claim and Pet's Best called it "existing." So, I guess for the rest of this cat's life they will never pay a dime for anything related to a "cough." Ridiculous. How can that be pre-existing? It was a baby cough not requiring treatment of any kind and yet, one-year later they call it pre-existing? I think we'll take our business elsewhere.

Rates in the beginning were tolerable but my pup reached 8 years old my premiums shot up 20%. Also you cannot cancel provisions in your policy except on the anniversary of your policy