Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Sherriann Clark

Submitted my claim for my pet’s annual check up. Only $65 of the more than $350 was covered. The insurance should cover wellness visits. I plan to cancel.

Submitted my claim for my pet’s annual check up
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5

out of 5

POSTED: | BY: Pamela Spencer

I have never ever had any issues

I have never ever had any issues. Great customer service
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1

out of 5

POSTED: | BY: Lauryn Cohen

This company is one of the worst…

This company is one of the worst insurances I have used. You say 80/20 but have hidden costs. Like why charge a deductible and a co payment on top of it! I have never seen or read anything about that! Sometimes you charge co pay sometimes not! For me to pay 250 on a deductible and 154 for co pay is ridiculous and you are just stealing money from people. I am looking in to other insurances! This isn’t the first time I’ve had issues!
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5

out of 5

POSTED: | BY: Natalia Pianissimo

Easy and painless

It was very easy to file a claim and get the reimbursement. I'm very pleased with the process.
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5

out of 5

POSTED: | BY: Shelbi Sullivan

Great customer service when I had questions about my claim.…

Great customer service when I had questions about my claim! Everything was throughly explained to me in detail!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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