Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,232

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Michael C

I will use Pets Best again

We had to say goodbye to our best friend, Boba Rex. I was unsure of whether or not euthanasia/cremation was covered under our policy but sent in anyway. I was waiting to cancel the policy for him until I received word on his final claim. I was surprised to see the majority was covered, as well, as then Boba Rex's pet's policy was cancelled and we were given a prorated refund, which I did not expect. It made the whole process of having to deal with putting my dog down so much easier. Thank you. I will continue to use Pets Best for my other animals.
4

out of 5

POSTED: | BY: Laurie B

Appreciate the speedy response

We received the check within days of submitting the claim. We appreciate the speedy response. Do think the premium is way too high. It has increased so much over the last couple of years that we may have to drop it.
5

out of 5

POSTED: | BY: Lee T

Great claims experience

We have had a great experience. It's easy to file claims, the claims we expect to be paid have been paid, and we have received payment promptly.
5

out of 5

POSTED: | BY: Wendy M

The whole process was so simple and easy

The whole process was so simple and easy. I logged on to the app to research "how to file a claim" and discovered it was as easy as snapping a picture of my detailed receipt, answering a few questions and clicking submit. I got immediate notification that my claim was received, got an email a few days later with the explanation of benefits and payment was in my account shortly after that. It is so reassuring to know I no longer have to worry about taking my darling doggie to the vet. Thanks Pets Best!
5

out of 5

POSTED: | BY: Lisa Kay

Pets Best is the Best!

This was my first claim with Pets Best and I couldn't be happier!! It only to 3 days to process and a check is in the mail. This was absolutely the easiest process ever. I can't wait to tell my friends and family. Thank you Pets Best!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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