Pets Best | Pet Insurance Review

My cat got very sick and required emergency care and hospitalization. I had to send in the records from my vet a couple of times because they kept requesting them and saying they didn’t get them. Otherwise it was very much the service they advertised. I was reimbursed quickly once they finally received the records. Unfortunately my cat passed away at the end of the ordeal but I will continue to insure my dog with Pets Best.

Pets Best always takes care of most of the bills. I love it and I'm fixing to add my new puppy Princess. Pets Best never gives me any problems and the reimbursement is pretty quick.

Pets Best is the absolute worst insurance company I have ever dealt with. For forty years, I have had positive experiences with Blue Cross, AAA, Nationwide and more companies for every aspect of my life. Pets Best stands out as the most unscrupulous entity I have ever dealt with. They delay processing of every single claim. Then they attempt to deny every single claim, causing our busy Veterinarian practice to have to contact them to debate why certain tests and procedures were completely necessary for the well being of our beloved pets.. Pets Best phone staff are not well informed, their computer system is outdated and they are unethical with their dealings. One operator told me that because one of our pets went through an illness, she was red flagged for dismissal of her policy if our payment was ever even one date late as they wanted to "get rid of her". We are preparing a complaint for the State Insurance Commissioner. We go to the best Veterinarian practice in our County. They have thousands of clients as they have numerous specialists and cutting edge facilities. Their staff tells us that all of their clients who have Pets Best have the same complaints and that clients are happy with other carriers- especially Nationwide. We have signed up our younger Pets with other insurance companies and they are vastly better in every area.

I've been a customer of Pets Best for several years and enjoy the ease of being able to submit claims and haven't ever had much of an issue as all documentation submitted has been sufficient. Great customer service whenever I've called. The only area of improvement needs to be the speed of processing a claim as it has been, on average, about 21 days from the date of submission to receiving an outcome from the submission. Would highly recommend Pets Best!

I am a walking billboard for Pets Best! as a matter of fact I have sent links to other fur parents in the waiting room of vet hospitals for Pets Best to encourage them to get insurance for their babies so they can get the best care for them without breaking the bank. I have had Pets Best insurance coverage for my Phoebe ( purebred Persian cat) since I got her at age 8 months. I did everything I could pre adoption to make sure she was healthy but since we have had her, we’ve had two medical incidents, the latest now chronic and I don’t know how we could have gotten through it without the fantastic coverage and experience with PB. I’ll detail the things that are difference makers for us: 1) Affordability - for the coverage we have ( includes breed specific underlying conditions, $250 deductible, $5,000 annual limit) the monthly premium is so reasonable and worth every penny ( we hit our annual limit last year) 2) Easy no hassle process- unlike human health insurance the claims submission process is sooooo easy. I just request all my providers to email me the receipt and paid invoice or I take a photo of my cat’s medicine container with the prescription receipt and just forward the email to the claims email along with our policy number. ( no email copy necessary) and they follow up with a confirmation of receipt and you can then look on the website to see the status. On the rare occasion that I had a question because a claim needed more info, I got a human on the phone immediately and they were instantly helpful and they clearly care about you and your pet. I have never had a legit claim disputed which I don’t take for granted. 3) GREAT FAST coverage- I didn’t buy the preventative plan but for EVERYTHING associated with the medical issues I have had ( excluding the explicitly stated items like deworming which I imagine is due to care and condition issues that are the owner’s responsibility) no hassles and the claims are processed quickly and i get the checks in a timely fashion 100% accurate which helps with my cash flow given the credit card due date for the payment. Be smart and do yourself and your fur babies a favor and give yourself peace if mind and look into getting insurance for your pet and definitely consider Pets Best. I am so grateful I did it. Good luck.