Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,234

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Barbara F

I've saved hundreds of dollars

Pets Best pays quickly and thoroughly. My cats need ongoing testing for their conditions. What I'm reimbursted on one cat's claim goes into testing for my 2nd cat like a revolving door. I've saved hundreds of dollars.
5

out of 5

POSTED: | BY: Michael S

Easy and simple

Easy, simple and took care of a good portion of my bill.
1

out of 5

POSTED: | BY: Kayyla Maaldonaado

Always unable to resolve my claims.

Always unable to resolve my claims. I have four dogs. My oldest is going to be 6 in December. I’ve always had my dogs on insurance and I’ve never had such an issue getting claims resolved. They’re always unable to obtain the necessary information from my Vet, yet no other insurance company has ever had an issue. They’ve closed all of my claims because they weren’t able to get vet records. No other company has ever ever had this issue. Obviously they’re unwilling to put in the work to retrieve the information they need. They just give up. On top of that, there are no additional phone calls or notifications that the claims are going to be closed. They just close them and then of course I have to go through a phone call that takes way too long and an entire process in order to get them reopened. Now, they need some sort of itemized receipt for recent services. I don’t understand why I have to do something I’m paying them to do. I completely regret switching from Figo. I’m 4.5 months pregnant, work full time and also go to school full time, did I mention I have 4 dogs? I don’t have time to be on the phone with them or help them do what they’re already paid to do.
5

out of 5

POSTED: | BY: Leslie F

Quick and efficient claims handling

My claim was handled very quickly and efficiently. I would recommend Pets Best to anybody.
5

out of 5

POSTED: | BY: Carol M

PetsBest really is wonderful!

My pup was seen at the vet for a rash she developed. I scanned the receipt with my phone and submitted my claim via the phone app. This took less than 5 minutes. The next day I received an email letting me know that the amount claimed had been applied toward my deductible since we have not filed a claim on that pet this year. Pets Best really is wonderful--very quick turn around and very easy to submit claims! Thank you for providing me a peace of mind when it comes to veterinary care for my pets!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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