Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,234

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Vicki

Pets Best did a very good job

Pets Best did a very good job with my recent claim for my dog, Phoebe. I faxed my claim on a Monday and called on that Thursday to see if they had received it and the claim was not in the computer yet. However, the next day I had an email saying it was received and being processed. The next week I received the information as to how much was due to me and would be deposited in my checking account. It was there in just a couple of days. I am very pleased this experience. Thank you.
5

out of 5

POSTED: | BY: Mary K

Increased premium

My second year into my dog's insurance and the premium already went up. If it continues to go up every year then the premium rate will put insurance out of reach for him just when he will need it the most. Same problem with auto and home insurance :(
5

out of 5

POSTED: | BY: Nancy R

Takes a long time to fax paperwork

The only problem I have is it takes for ever to fax the paper work. I keep getting error messages. And after 4-5 tries it goes through.
5

out of 5

POSTED: | BY: Liane B

Great company

Great company would highly recommend
5

out of 5

POSTED: | BY: Patricia A

Very satisfied with claims

My dog Gracie had a mass growing on her leg. She needed blood tests, surgery, and a biopsy of her mass. The cost of everything was around $1200. Pets best reimbursed me $780. Very satisfied. Easy to submit a claim and was reimbursed within 2 days!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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