5
out of 5
POSTED: | BY: Gary
Pets Best exceeds expectations
While we have not had to use your services often (thank goodness :) ), when we have, you have always exceeded expectations! Our most recent experience with an intestinal obstruction in our dog was the scariest and most life threatening issue we have had to deal with and submit for insurance coverage. We used the website while at the ER to determine our coverage which helped us make a quick and life changing decision for our pet. The website and coverage was easy to navigate to find information and to fully understand our benefits and out of pocket costs. The online claim submission process, communication while processing and payment timelines were simply outstanding. Our claim was reviewed and approved in 48 hours with payment in 3 days (during a holiday week!) Thank you for your great coverage and, most importantly, making the submission, processing and payment processes so easy, smooth and QUICK! We are raving fans!