Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,236

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Fred H

Very impressed

Very impressed with the handling of my first claim. All I did was take a photo of my vet's statement and emailed to Pets Best. I was kept abreast of the processing of claim and had payment in less than a week.
5

out of 5

POSTED: | BY: Mindi T

Claims are easy and EOBs clear

Claims process easy to submit and explanation of benefits is clearly stated.
5

out of 5

POSTED: | BY: Kristin W

I am absolutely delighted

I am absolutely delighted with Pets Best for my Dog Sherman! I have had this insurance for a year now and I have not written a review because i wanted to wait and really give my full experienced review. I have to say they have been very honorable, and Sherman even had to have a broken tooth fixed amongst a few other unfortunate illnesses over this past year and Pets Best has pulled through for me without a Doubt! I highly recommend them, they have been a saving grace to my bank account and have helped me provide the care needed for Sherman. I researched and I was overwhelmed and stressed out by having to choose pet insurance and I really feel I choose the right one. Thank you Pets Best.....! Rest assured Pet owners you will be happy with this company as I am and my Chocolate Lab Sherman is!
5

out of 5

POSTED: | BY: Kori H

I love this company

I know nothing about insurance, but knew I needed to get it for my puppy just in case. It was honestly the best decision I ever made. Whenever I have questions - which is a lot of the time - I sign onto my account and chat with the customer service team. I get clear answers that I can understand and an email of the conversation sent to me. I've never had a problem or a situation where the customer service representative didn't know the answer. They are so helpful. I also love how much they cover. Between the monthly flea, tick, heart worm, and getting my dog spayed - the amount I've been reimbursement is incredible. I can't express how much I appreciate and love this company.
5

out of 5

POSTED: | BY: Lisa H

Easy and quick

Easy to file and payment was very quick
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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