Pets Best | Pet Insurance Review

My policy went up a lot in price with the renewal I was not happy about that. Also I am paying a co pay on every bill I submit per item, copay for the visit I can understand but why copay on her meds? I am now seeing if the monthly cost is really worth it.

This is be best pet insurance group we could have possible asked for. We had to put our little 4 year old puppy to sleep and every time I call the staff are the most sensitive and compassionate you could ever ask for. Not to mention the insurance company stands behind what they say! They exceeded our expectation.

Easy claim submission process. Became too expensive for us to maintain with three dogs especially when you add up the rate per dog plus each deductible.

I submitted a claim on my female dog who had a one-off urinary tract infection. She had one 5 years ago (literally 5 years ago). Nothing since. She received anti-biotics and healthy as ever. She randomly got another infection 5 years later. These jerks DENIED my claim for treatment reimbursement claiming this was a pre-existing condition because she had an infection FIVE YEARS AGO! INSANITY! Its like me getting the flu this year, but my medical insurance denies my doctor visit reimbursement because I had the flu 5 years ago. This is scum bag stuff. On top of this, the customer service robots are unhelpful and read from scripts. Its like talking to an uneducated 10 year old. There is also NO WAY to reach ANY of the folks who "review your claims." So trying to talk or get an understanding from anyone, is completely impossible. RUN - STAY AWAY! If your dog stubs their toe 5 years ago, then stubs it again this year, they will claim that the stubbed toe is a pre-existing condition and not help pay for treatment! HORRIBLE HORRIBLE HORRIBLE!!

Communication is great. Time line for paying claims is great. Never any surprises. Opening new claims is super easy and uploading supporting documents is easy. Highly recommended!