Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,718

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Devin Carroll

The easiest process to set up direct deposit, submit a claim, and get reimbursement info all in 3 days!

This first claim experience was so easy and fast! We're so glad we went with this policy!
5

out of 5

POSTED: | BY: Ken Briscoe

Consistently Fast Claims Processing!!

Meesha has been insured with Pets Best for over 6 years. Pets Best Insurance has made caring for Meesha so simple and stress free -- she seems to have a lot of accidents/injuries, and we've never had to be stressed out about whether we could afford to go to the Vet. This last claim was for knee surgery (almost $4,000), and I sent the claim in on Saturday 2/9/19, and I just got email today that they just paid it -- and today is Tuesday 2/12/19!!! What a relief to have the money back in my checking account so quickly. I wish our human health insurance was this quick and simple!!
5

out of 5

POSTED: | BY: KS

Quick Claim Turnaround

Courteous customer service; compassionate; quick claim turnaround and paid as expected
5

out of 5

POSTED: | BY: Debra K

Handled with empathy

My dog has lymphoma and it was time to renew his policy. It was very pricey. So I called to cancel with the intention of self-insuring. The representative found a way to significantly lower my premium by changing the deductible for any future problems. This is a very emotional time for me and she handled it with grace and empathy.
5

out of 5

POSTED: | BY: Connie J

Claim paid quickly

Claim paid quickly BUT they also sent me some information on my remaining cat's policy. I really didn't have to be reminded that I have only one cat now. Rather harsh.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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