Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Laina Rhodes

Double knee surgery

I can't say more about Pets Best Insurance. They not only provided coverage for a genetic issue but they paid the claim within a week after submitting it. The app makes it super easy to submit claims. I am so happy with them that I convinced my aunt to get insurance for her pet. This is a great company. I am used to people insurance and thought they would pre approve the surgery. That gave me a little cause for concern, that there would be some loophole the company would find to not pay me, but I was completely wrong. They went above and beyond to get me reimbursed quickly.
5

out of 5

VETERINARIAN: Mt Pleasant Animal Hospital

POSTED: | BY: Lois Ille

Great Claim Response

I have a Bichon/Shitzu (8 yrs) and Havamalt (3 yrs) Both have environmental allergies. Both have been insured by Pets Best since they were puppies. I have found that if I provide the correct paperwork, they process claims quickly and with little fuss. If I need to call about something, their customer service folks are professional, polite and helpful. I would recommend Pets Best to anyone.
5

out of 5

POSTED: | BY: Nicole

Easy and efficient

Unfortunately my puppy needed to go to the vet, but Pet's Best made it easy to make a claim by simply taking a picture of the vet bill with my phone and uploading it to the website. They reviewed the claim within a week and were already reimbursing me in that time period. I set up direct deposit, which made the reimbursement even easier.
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4

out of 5

POSTED: | BY: Laura

The company seems to care allot about…

The company seems to care allot about their fur baby clients, and the pet parents. I do wish they could deposit my reimbursement, to my checking account, a little faster. My husband is in hospice, and my son is ill. My hands are so full. It would be one less worry for me, to be able to pay, Care Credit, for my little one's medical bills.
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5

out of 5

POSTED: | BY: Kristine Duetsch

Pets Best saved us from Financial Ruin!

I highly recommend Pets Best! They really came through for my family when we needed them the MOST! Our dog Callie, needed emergency surgery at 2.5 years old for IVDD. There was ZERO push back and ZERO reasons NOT to cover Callie’s surgery. Her surgery was 18k and another 5k in PT. We would have been financially ruined if it were NOT for Pets Best! I promote Pets Best at the animal hospital and at PT.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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