5
out of 5
POSTED: | BY: Cassie L
I've never had any problems
I've never had any problems with getting something back for the vet expense so I'm quite satisfied.
4.3
out of 5
Number of reviews 13,095
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Danielle
We HATE Pest Best!!!
Pet’s Best is more like Pets worst! They declined our claim after over a month of asking us for back up files. We took our dog to emergency 1 time in her life last month and she was diagnosed with Bronchitis which is fluid in her lungs. She was give medicine and she is now fine. They denied this claim based on ya taking our dog a few years ago to her vet for reverse sneezing. We appealed the claim with the Dr’s help and a letter saying these issues are un related and still nothing! We are canceling this policy and Visa is filing fraud against this based on our evidence they refused to do there part in our contract. She has no preexisting water in her lungs hence pets best failed us in contract.
We felt the over 40 day process here and lack of communication to be terrible. We have another person canceling there policy too now. They were also denied an ER visit for no reason. They don’t care about pets. Only money!!
5
out of 5
POSTED: | BY: Daniel R
Upload was easy via app
Upload was easy via app. Payment took about a week which isn't bad per se, but that is much longer than I was advised
5
out of 5
POSTED: | BY: Richard H
Happy
Very happy with Pets best
5
out of 5
POSTED: | BY: Jessica W
Very easy app
The process to submit the claim is very easy via the app. All the information and updates get communicated via email, and even when things are running slower than usual it's nice because we get a heads up through email so we are never left wondering a status of the claim.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.