Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,236

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Nancy Giddens

Satisfied customer

Using their app to file a claim is very easy. They communicate regularly throughout the claim process. We are very satisfied with the final claim results.
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5

out of 5

POSTED: | BY: Jane E

Best decision ever

Best decision ever to sign up for this insurance! Its easy to submit claims and quick to get them approved for routine things. I love having peace of mind that if something major happens I'll have some help.
5

out of 5

POSTED: | BY: Sherri B

Amazed at the speed of claims

I am so amazed at the speed of the claims process. Champ went to the vet on a Saturday morning. I came home and submitted the claim. I had money in the bank Tuesday. Thanks so much.
5

out of 5

POSTED: | BY: Amy S

Clear what's covered

I recommend you to everyone! Thank you for making this process easy. It's also very clear what is covered which makes it great.
5

out of 5

POSTED: | BY: Lisa F

Helpful agents

I was unable to file my claim electronically (my issue, not Pets Best), so I called and spoke to a customer service representative who was wonderfully helpful and nice. I filed my claim on a Friday, and received a check in the mail early the following week. I certainly did not expect to receive payment that quickly. Thank you!! Lisa Fields
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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