Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,234

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Jenny J

A welcoming gift

It has been a difficult decision to go ahead and get cruciate ligament repair done on our poor dog. Having the support of Pets Best insurance was a helpful factor since his surgery was very expensive. Once I submitted claim, I did stress for few days to see if it would be covered and after only 3 days I received reimbursement. It was such a welcoming gift. Thank you.
5

out of 5

POSTED: | BY: Susan L

Insurance helps us with the ongoing costs.

Thanks for helping us with getting our Newfoundland "GARTH" excellent medical and wellness care. He has skin allergies - our insurance helps us with the ongoing costs.
5

out of 5

POSTED: | BY: Linda Piretti-Syriac

Great experience

Great experience. Claim was settle quickly and fairly and I am a 100% satisfied customer. Linda Syriac
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3

out of 5

POSTED: | BY: RACHAEL S

Agents showed up most empathy for my kitty's well-being after he was hit by a vehicle.

New to pet insurance, my first claim(s) are taking a LOT of time to process. A hit and run came at the Christmas season. I took my gift giving and bill budgets to pay for surgery. Agents showed concern when I made mention Fred is doing less than good. Only concern is the amount of time to reimburse what I paid out. Expecting reimbursements tomorrow and will note overall experience when finished. My choose vet must be changed because she doesn't want to participate but found a vet who is happy to participate.
5

out of 5

POSTED: | BY: David M

As expected

All went as expected per contract
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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