Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,839

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Elizabeth R

Courteous and responsive action

We had Bailey and Morgan (Boston Terriers) for the last 9 years. Bailey passed 4 years ago (coyote attack) and Morgan had the same coyote attack later and she survived, but a few months ago she developed breath/throat issues and was in too much pain. The family is devastated but we know they both had a good life a lot of love and they gave us all great joy. I appreciate all of the courteous and responsive action your company has provided and will call on you again in the future if we find another Bailey and Morgan. Thank you so very much.
5

out of 5

POSTED: | BY: Amy S

Never been disappointed

This is the 4th pet of mine that I've had PetsBest insurance for and I've never been disappointed.
5

out of 5

POSTED: | BY: Jose Franco

Very Good Pet Insurance

Pet's Best has come through for us in many claims in the four years we have been with them. Their review process is fast and the reimbursements are fair. I wouldn't think of owning a pet without insurance. It gives us peace of mind knowing that our Husky Chloe can get the best medical attention.
5

out of 5

POSTED: | BY: Thomas Low

We Love Pets Best

If you consider your pet a family member as we do, pet insurance is a must. Several years ago we lost a beloved dog suddenly in the middle of the night. We would have spent what ever was necessary to save her. For this reason we decided to purchase insurance. We never thought we would have to use it. To our our shock several months later, our Vet gave us the news our dog has cancer. In our wildest imagination we never thought cancer treatment could be this expensive.Our purchase of Pets Best was a God-Send. We now have a partner to help us fight this cruel disease. Pets Best has great customer service, is very affordable, paying out thousands of dollars. When we renewed our policy our rates increased only a small amount due to our dog being a year older. We can only say good things about this Company. Thanks so much Pets Best.
5

out of 5

POSTED: | BY: Sarah S

Always very prompt

My dog has been recovering from a foot wound that has required multiple visits to the vet over a 5-week period. The response to claims filed for these visits was always very prompt and the information provided enabled me to understand the decision on each.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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