Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,232

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Donna Olayan

A pet owners next next "best" friend.

I've had Pets Best for 6 years and I've never been disappointed. 2 1/2 years ago my cat Astro developed Hyperthyroidism and IBD around the same time. Pets Best process makes it so easy and they pay quickly! Most of all their customer service is awesome. They are quick to respond to claims and are very friendly and customer service oriented. They definitely are a pet owners next next best friend (next to my cats and vet).
5

out of 5

POSTED: | BY: Alexandra Smith-Scales

Thank you very much for responding to my claim in a timely manner!

This is my first pet and when I had to take Riggs for an emergency visit at the animal hospital, the cost was enormous. I understood the importance of getting pet insurance. Your company had the 5 star ratings and I understand why. The cost, care, and paying attention to responding to claims in a timely manner are exceptional. I am so elated that that I chose Pets Best, which is a "perfect" title for your company.
5

out of 5

POSTED: | BY: Kylie W

Reliable service

After a dog bite incident, we spent all Christmas morning in the emergency vet hospital with our Chocolate Lab puppy, Willow. We have a great relationship with our usual vet so to spend that time with new people in a unfamiliar place was a little uncomfortable for us and for Willow. I knew, however, that with her Pets Best coverage that she could get all of the necessary emergency medical attention. The claim was submitted and payment received within 3 days which was especially amazing considering the holidays! Thank you so much!
5

out of 5

POSTED: | BY: Jennifer P

Cannot say enough

I can not say enough about what Pets Best have done for our dogs this past year. We are now experiencing issues with our older pet but having pet insurance helps deal with the issues much easier. I tell everyone that is a pet parent about Pets Best & the importance of pet insurance. I do not care about referral credit from the company. I just want pet parents to get informed about their pets healthcare and remember they need coverage also.
5

out of 5

POSTED: | BY: Beverly L

Speedy

I have had numerous claims with Pets Best over the years and couldn't ask for speedier or better customer service. I highly recommend Pets Best and refer them to anyone seeking excellent vet care insurance. Thank you for always being a pleasure to work with.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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