Pets Best | Pet Insurance Review

I rescued a Doberman 9 years ago and when I decided to get Health Insurance for him I signed him up for Pets Best. He had minimal health issues until 2020 when, out of the blue, he bloated. I was aware of the symptoms of the potential life-ending bloat condition and when he showed some symptoms late one night, I took him to the closest 24 hour Emergency Vet Clinic. When the Vet advised his stomach was twisted, he needed emergency Surgery and it was going to cost, I interrupted her and said "I don't care what it will cost, please just save his life". I had Health Insurance with Pets Best, the emergency Surgery saved his life and Pets Best paid for a large portion of the Bill. They have always been responsive and quick to pay for submitted Claims. As my Doberman has gotten older, the yearly Premiums have gone up which makes sense. Pets Best is always willing to talk with me at Premium Due time and discuss potential options to help lower the premium cost. I highly recommend Pets Best, they have helped me take care of my beloved Doberman ever since I signed up with them. I have recommended them to several friends who are also very happy with Pets Best.

I have had a wonderful experience with Pets Best. My Labrador has had TWO TPLO surgeries this year. Two major surgeries and I had zero problems being reimbursed. In both cases I was reimbursed within a couple of weeks. Can’t recommend Pets Best enough.

Quick response and easy to use. Excellent

Refusal to accept veterinarian letter that my dog is mixed breed though that was proof they asked for. OMG. They replied to this post by telling me to call their customer service # like I haven't already spent fruitless hours talking to them with no help. Then today I get an email to dear pet parent asking for my name and policy #. As if this is a brand new issue with a brand new customer. I really see no alternative at this point other than to file a complaint with the Virginia insurance commission

Raised our rate, aren’t covering vaccines or basic care like they did the first year. Things they aren’t covering isn’t going toward the deductible either. Processing claims takes forever and they do it out of order (maybe so they don’t have to reimburse you??) Looking for another insurance provider for our pet. Also the app is awful and glitches constantly. I can’t see our information at all now via the main screen. (Not even our dog’s name.)