Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,241

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1

out of 5

POSTED: | BY: Gabriel Laurel

Get a better picture reading software!

Since I purchased pets best insurance I have only experienced one easy time where the upload process went thru and didn't have me reupload the bill multiple times. Not a time efficient process until this is fixed.
5

out of 5

POSTED: | BY: Roger Smith

Fantastic company

Fantastic company. Never had an issue with payments. Dog needed $5000 surgery and hospital bill. They paid 90% without difficulty. Always remit payments quickly. Highly recommend
5

out of 5

POSTED: | BY: Rennette

Pets Best Insurance is a Lifesaver

In October of 2018 my boy, Tank, was diagnosed with Osteosarcoma (bone cancer). Once it was determined there were no pre-existing conditions all of my claims have been completed very quickly with no questions asked. It's been a life saver to have Pets Best Insurance because without them, my Tank would not have been able to get the care he has gotten because the cost of doctor's appointments, specialist (oncologist) and medications for cancer is extremely expensive. Having Pets Best Insurance has allowed Tank to be here with me longer than he would have been without specialist and the proper medications. Whenever I have called to ask a question about Tank's coverage, the representative helping me has been very nice, helpful and compassionate. The claims process is extremely easy (I file my claims online) and they process the claims very quickly. I have two other girls who are also covered and it's a good feeling to know, if ever I need to take them to the doctor, I have Pets Best Insurance to help me with the expense.
5

out of 5

POSTED: | BY: James Deutsch

Excellent and fast claims procesing, three days from submission to payment.

I have three dogs enrolled in the Pets Best insurance program. On every occasion claims were processed very fast without any discrepancy on the amount paid from the insurer. I'm very satisfied with Pets Best and recommend it to all dog owners without hesitation.
5

out of 5

POSTED: | BY: Linda Briggs

Excellent coverage and easy to file claims and get payment

I have 6 cats with illness and accident insurance through Pet's Best. I purchased these policies after one of my cats had thyroid issues and the treatment cost $1K out of pocket. Ouch! So glad I purchased this coverage as my cats are aging and I now have a diabetic cat, one with CKD and hypertension, and most recently two others that were hospitalized due to gastric issues. I rave about this insurance to anyone who will listen. Claims process takes less than 5 minutes to submit since I work from home and can scan my bills easily and payment is usually within 7 days. Must faster than my insurance! Only downside is that now it is the new year and I have to meet my deductible again.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

Get a quote today

Leave a review