Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,229

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Linda Briggs

Excellent coverage and easy to file claims and get payment

I have 6 cats with illness and accident insurance through Pet's Best. I purchased these policies after one of my cats had thyroid issues and the treatment cost $1K out of pocket. Ouch! So glad I purchased this coverage as my cats are aging and I now have a diabetic cat, one with CKD and hypertension, and most recently two others that were hospitalized due to gastric issues. I rave about this insurance to anyone who will listen. Claims process takes less than 5 minutes to submit since I work from home and can scan my bills easily and payment is usually within 7 days. Must faster than my insurance! Only downside is that now it is the new year and I have to meet my deductible again.
5

out of 5

POSTED: | BY: Kathy Lyons

Fast reimbursements

Fast reimbursements. Easy to submit invoices.
5

out of 5

POSTED: | BY: Albert B

Easy process to understand

Always provide outstanding and timely notifications. Easy process to understand. Also, multiple ways of submitting claims makes for easy submission.
5

out of 5

POSTED: | BY: Barbara M

Quick resolution

Between my fabulous veterinary team and your agents the concerns you had were quickly resolved, and reimbursement was sent.
5

out of 5

POSTED: | BY: Hannah I

No catch

I'm a new Pets Best customer and I was happy that there was a wellness plan available. I didn't think it would be that easy to just get reimbursed for my dog's heartworm meds. I thought there had to be a catch, but it was super easy. Pets Best makes it easy to take care of your pets every day and not just when they are sick or injured. I'm super excited to keep working with them!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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