Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,229

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Dana M

No problems at all

I've submitted at least one claim per pet this past year. I haven't had any problems at all. Response time was very quick and I was given updates via email every single time.
1

out of 5

POSTED: | BY: Jean Heller

They lied to me about coverage and refused to honor an legitimate claim.

The agent who set up my policy lied to me about coverage and the company refused to pay my first claim. Two different forms I got from them gave me two different reasons for rejecting the claim. So not only did they lie about coverage, they couldn't even settle on a reason for the rejection.
5

out of 5

POSTED: | BY: Angie Zapata

One satisfied customer

It's been almost 3 years that I signed up with Pets Best for my dog Sam. I have nothing but good things to say. Also very easy to complete a claim and very clear on what is and what is not covered.
5

out of 5

POSTED: | BY: Angie

Impressed with the service

I am very impressed with your service. Sam need a wellness check, fecal exam and kennel cough shot. I was amazed that between submitting the claim and receiving payment information via email was 2 days
5

out of 5

POSTED: | BY: Kelly E

Excellent service

I have multiple pets insured for over 10 years and have always had excellent service. Thank you very much.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review