Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,243

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,243

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Ann Marie

Great experience with this company

I have had this pet insurance on 2 dogs for 3 years. It has been very good, reimbursing me some amount for every vet appt I have taken my dogs to.
5

out of 5

POSTED: | BY: Sharon M.

Best decision I ever made.

I recently lost a pet to a vicious dog attack. The entire experience was devastating. The most amazing part of my experience is that I was able to provide the best care she could have received because this wonderful company. Everything possible was done in an attempt to save her life. In the end, despite the valiant attempt Gully Animal Hospital provided under the direction of Dr. Brad Franklin and Dr. Roy Gully and their fantastic staff, she did not make it. There is tremendous comfort in knowing I could afford to give her the best chance possible. Pets Best Insurance was kind, sensitive, and extremely courteous when I had to call to report she was no longer a Pets Best client. My claim was handled promptly and totally to my satisfaction. You never know when you will need to try every measure to save your beloved pet's life. If I had to lose her, I am so thankful to have been backed by a company that gave me the peace of mind that finances had nothing to do with the outcome. The support of having Pets Best Insurance greatly helped during this event. It made it easier knowing I was covered by a company that provided my pet with every resource available; for this reason, I am extremely grateful for the excellent treatment, high standard of ethics, and kindness I received at time when it was truly needed.
5

out of 5

POSTED: | BY: Karen and

Pets Best-A Lifesaver!!!

Our dog Rusty had double herniated disk surgery. We were panicked when the vet detailed the cost. Without the security of Pets Best Insurance, we would have had to put Rusty down. We didn't and he has resumed his life with us, with all of the issues that confront an active pet. The response from Pets Best was rapid and they were very helpful in the claim process. This is a must if you care for your pets life!
5

out of 5

POSTED: | BY: Brenda Melancon

Great Insurance

I have had pet insurance before, but it did not come close to comparing with Pets Best. My small dog was very ill last Christmas with gall stones. Pets Best came through at a time it was needed most. I recommend this insurance to anyone with a pet.
5

out of 5

POSTED: | BY: Michael Talbot

They paid!! no questions asked in 8 days.

Our WESTIE became ill suddenly and died 5 days after being in the best Vet Hospital in L.A. Pets Pest Paid in eight days..no b.s. problems. Pets Best send flowers to our home? My wife was taken back? Pets Best sent a condolence card to us. I couldn't believe it. Pets best paid $7000 out of the $9700 owed. They paid the maximum coverage that I hard bought. Had I bought the Premier plan they would have paid the

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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