Pets Best | Pet Insurance Review

Worst company with no prompt responses to claim. Insensitive to the loss of pets. Should not be in business. What they advertise is not what you get.

I am so happy with Pets Best. I did a lot of research when I got my pup and have been very pleased. I went with a $250 deductible and the Wellness basic we have used it every year :-). My doggie has periodic garbage gut, she's had surgery, bite wound and other wound from running through the forest, eye infection etc. Each claim was processed efficiently and exactly to the contract. Paid out 90% to my checking account or applied to my yearly deductible. Periodically, I get quotes from other outfits and I believe I have the best coverage for the lowest price. I just got a quote from Embrace for $79/mo. Mine is now $52 up fro $46 but she just turned 5 years old. I can't understand how these other companies have higher ratings when they are all much more expensive and have less coverage. Oh well, I feel fortunate to have them.

My dog, Casper, broke his tooth and needed extraction. I took him to a low cost clinic, where unfortunately they do not itemize surgery costs. They have COHAT package for every oral surgery, which PetsBest doesn't reimburse stating it is a routine cleaning. IT WAS NOT in our case! If it was just COHAT, I would understand, but he had a trauma resulting in a broken tooth, and whether I liked it or not, the COHAT was a part of the surgery. I wanted to be nice and went to a much cheaper clinic. Next time I will have the surgery at my regular vet, where the price is at least twice as much, but they itemize every single thing.

The claim was processed in a timely and accurate manner and payment was made accordingly.

The claim for wellness check and vaccinations is stalled. Because the vet provider doesn’t offer two receipts.