Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,243

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,243

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Karen/Las Vegas

Laser Therapy Denied

I have been a customer of Pets Best for over a year and have had excellent service. My concern is that they do not cover laser therapy. My dog has a wound on her foot and the vet is using laser therapy to help heal it more quickly. I would like to see PetsBest consider adding this to their coverage. (My cost is $200 for 6 treatments.)
5

out of 5

POSTED: | BY: Heather Petty

Wonderful Insurance

So pleases to have Pets Best Insurance. First insurance we've ever had. It is so easy to file claims and we've had one major incident and 2 other surgeries and never even a question on the 80/20 split. I strongly recommend Pets Best for anyone and everyone! Will never go without them.
5

out of 5

POSTED: | BY: Martha R

Thank you for

As a first time user, I received an email requesting assistance that I would have to redo EVERYTHING on my insurance papers. However, when I called to verify this information, the agent I spoke with explained that only three documents were necessary. My vet's office faxed immediately. She was very understanding and courteous. It was a pleasure to speak with her. Also, Pet's Best has been recommended to me to be more accurate, better paying, and faster with claims than other companies.
5

out of 5

POSTED: | BY: Samara canfield

Great!

I feel I was treated fair and just with my claim.
1

out of 5

POSTED: | BY: Bee

Hate It

Everything is a pre existing condition no matter how many years ago there was an episode. Insurance company makes a diagnosis and declines the visit before the doctor has even written up the exam or findings. Insurance is supposed to give pet owners peace of mind that their pet will be treated in time of need. Instead here a cat was left untreated and undiagnosed for fear by the owners that their cloaim would be rejected. Pitiful! Do not waste your money on these premiums!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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