Pets Best | Pet Insurance Review

Though I've had good coverage with another pet insurance company, at the urging of my vet, I recently switched to Pets Best. As fate would have it, my youngest, healthiest little girl was rushed to the emergency room on death's doorstep just 3 weeks later with a blood disorder and Endocarditis. Thanks to the excellent works of CSU Vet Hospital she pulled through. But because my claim was so close to the start date of the policy, Pets Best denied my initial claim. I pulled together the paperwork they requested, and explained to them that I've always carried insurance on my dogs in my appeal. It is with pleasure, and relief, that they realized I was submitting a legitimate claim and approved it right away. I give Pets Best an 8 for good online forms and phone reps, and paying on the claim. They lost a couple of points on the appeal hassle, but they made good and I appreciated the opportunity to explain my side of the issue. I hope to never have to put in a claim again, but I will be maintaining my Pets Best Insurance because it's a really good idea. And maybe if there is a next time, they'll get a full 10! ;-)

This is my second time using Pets Best. They insured my silky terrier, Kacie, for many years until he passed away at age 15. Pets Best now insures Shawn, my 6 month old silky terrier. They pay claims quickly and without error. Keep up the good work Pets Best.

We have 4 dogs and between swallowed objects and allergies this insurance has saved us thousands! It's easy to file a claim. We would recommend this insurance very highly!

My pup is a 3 ½ year old Bull Terrier. I had a pet-sitter take care of her while I was on business travel for 4 days. When I returned from you trip and picked her up from the sitter I saw she was sneezing. I kept a close eye on her for the next few days and on the third day she was still sneezing. She sneezed one big sneeze and then her nose started bleeding! I was so scared I took her to her Doctor where they ran tests but they referred her to a specialist. After all her exams etc., the bill is now $3,000.00! Pets Best is wonderful!! I submitted the claim from the first visit and I had the payment within 3 days!!! They are excellent!! I have had problems with other insurance companies but Pets Best is really the Pets best insurance. I will keep them as long as I have a pet and that will be a very long time. Thank you Pets best for taking such wonderful care of my pup’s bills. I was so worried about her I didn’t need the problems for an insurance company that takes forever to pay the bill if they even consider paying it.I recommend Pets Best Insurance to everyone who had a pet!!

I have been a customer for a long period of time and appreciate that Pets Best helps me care for my dog, Chloe. The service is good and the process has been simplified with the web tools the company uses. Highly recommend!