Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,243

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,243

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Debra Saunders

Beyond FAST claim assistance!

Each and every time I have used them they are so quick to refund back my part of the claim. I just love them. I have no complaints what so ever and my pups are my children so only the best for them! That is PetsBest Insurance. Peace!
5

out of 5

POSTED: | BY: Ron

My best friend Gus

I have a 2 1/2 year old Golden Retriever named Gus. He has had a few visits non-routine ailments. I just cannot believe how simple these folks make the experience of pet insurance. Immediately notified of all processing via mail, and email. I truly did not think it would be this easy. Was paid 80% just as advertised with no hassles at all. Most of all the professionalism is of the highest rating. Best move I have made concerning my buddy Gus. We both thank you for being there for us. Keep up the good work.
5

out of 5

POSTED: | BY: Carol

Pets Best Insurance - Awesome

I have a 4 1\2 year old Labradoodle. She tore her cruciate ligament on the left leg last year and needed a TPLO surgery. The vet bill was $3000. Since I had already met my deductible, Pets Best covered all of the bill except for my 20%. She had to undergo the same surgery this month on the other leg and Pets Best covered the surgery again. I file the claims electronically and usually have my money direct deposited within one week.
5

out of 5

POSTED: | BY: AM

Claims are paid quickly

Pets Best has been terrific with paying the claims associated with the diagnosis and treatment (removal) of our boxer's histiocytoma. The filing process is easy and the claims were paid very quickly. I recommend Pets Best for anyone looking for an affordable, straight-forward pet insurance company with great customer service.
5

out of 5

POSTED: | BY: Steven Korsin

Very satisfied

I am very satisfied with Pets Best. Our dog had a ruptured cruciate ligament. They are very anxious to please. The reimbursement covered exactly what I expected under the policy. Based on my experience,I would highly recommend Pets Best to any dog owner.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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