Pets Best | Pet Insurance Review

I will be updating this review in about 30 days after my appeal and will be changing my stars from 2 to either 1 or 5. My dog had a scare last year that was either sago palm toxicity or trauma leading to liver damage, they never really found out why. Either way, I got pets best before his final follow up with his vet in which he had a mass on his head that may/may not be removed, other than that he had a clean bill of health. Ten days later I went to a different vet for a second opinion on the mass, and they told me they thought it would resolve, but if it needed to be removed it would be about 40% less than my other vet, but also that he now had an ear infection. He was treated for the ear infection and it resolved. I didn't submit that to pets best because I knew the mass had been there for a couple months now. Two months later he has another ear infection that developed an aural hematoma requiring surgery. They told me that since the original ear infection fell 2 days within the 14 day window that they were considering it pre-existing. I told them the definition of the word "pre-existing" is that it was there prior to me getting the policy, which it clearly wasn't since he had an exam with a vet the day after I purchased the policy. So at this point pets best has two options: do the right thing and reimburse me because the condition was indeed not "pre-existing" per the definition of the word. Or, they can use the loophole in their contract to deny the claim. I'll update after the appeal of the claim.

This made the whole situation bearable. Itcwas such a relief to be able to use this service. Everything was so easy. Thank you!

Have had this insurance for approximately 5 years (since Boss was a puppy), Never have put in a claim until now. When growths were discovered on pets gums, was able to find a reasonable charge for removal, etc. When claim submitted, they were quick in responding with explanations and refunds. Would recommend this organization to anyone. When speaking with representatives, they were polite, knowledgeable and helpful. Great job Pets Best!

We signed our Doberman puppy Betsy up in the hope nothing would happen. Being a puppy she got sick and hurt a leg. Pets Best insurance did there utmost to deny any claims - "for lack of information". They were provided receipts from the vet visits - including emergency care - AND permission to access records from our vet. After FOUR months of back and forward - emails and calls - I was told everything was sorted and we were good to go. A few days later, we receive an email stating all claims have been denied - due to "lack of evidence". Never again. We will be changing providers ASAP. Pets Best are a terrible company. BEWARE.

COMPLETELY SATISFIED WITH THE WHOLE PROCESS!