Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,244

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,244

Updated: June 28, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Danielle

Would never have a pet again without Pets Best!

I was very hesitant about getting pet insurance. My husband said it was a scam. One night, I just decided to sign my aging dogs up. Thank god I did. A few months later, one of my dogs developed some pretty serious health problems. We were COMPLETELY surprised by how easy, fast and straightforward Pets Best was. No hassles whatsoever- they cover everything they say they do. It made us feel much better that we never really had to make a medical decision based on cost anymore. Thank you so much Pets best.
5

out of 5

POSTED: | BY: Donelle Washington

#1 AWESOMENESS

1st claim I did....had a small issue. As soon as I contacted them...it was corrected in record time... I am so happy with them I have used for over 3 years....excellent all the time.
5

out of 5

POSTED: | BY: lucy n

excellent company

We have two beagles; our male dog linus required surgery for torn ligaments-there was no question regarding coverage for the type of procedure we opted to have; we could not have been more pleased. our female dog, lucy is our golden girl-she has multiple problems and we have had to submit numerous claims; they are always handled promptly and fairly. also, i find the company easy to contact, and with very friendly and knowledgeable phone staff. we have had this insurance for a few years and could not be happier. thank you so much pets best-the peace of mind makes it so worth while.
5

out of 5

POSTED: | BY: John Tetreault

AMAZINGLY FAST claims process

Policy only in effect for 2 weeks, I uploaded a wellness claim for a spay and vaccinations to their website on Sunday evening, by the end of business Monday (less than 24 hours later), they had direct deposited payment to my bank account. You really can't ask for faster than that.
5

out of 5

POSTED: | BY: Sydney

Did much research before getting pets best

I have 7 animals. My greatest fear was that something might happen and I would have to put one down because I could not afford the vet bill. I was able to afford the $500 deductible for all the animals. I am thrilled with the no hassle claims, the speed with which they are processed, and the real concern for the animal when I have spoken with customer service. One of my spaniels has glaucoma. There is never a problem with the opthamlogists visits and the meds she requires. 2 friends to whom I recommended pets best are equally happy after switching to pets best from another company.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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