Pets Best | Pet Insurance Review

Have Pets Best for two of my cats. One cat has been losing weight for almost two years, and just stopped eating and drinking. Took him to the hospital and admitted him for a night because he was in bad condition. Had to put him on IV and special care. He's been diagnosed with hyperthyroidism, and currently on pills. All that stress has been taken out by Pets Best. The insurance claim was easy to submit, got processed within 2 days. Got the money about 3-4 days after i submitted the cliam via direct deposit. 2nd claim was easy as well, for his recheck and blood lab work. I have been recommended this insurance company to my friends/co-workers with my experience.

Very good customer service. They take the time to listen. I fax my claims and receive a response the next day through email saying that they received the claim and will send a reply within twenty four hours. I have direct deposit, and I feel this is the best way to go. My cat, Oreo, is 10 years old and recently diagnosed as a diabetic. You're the "Best".

So far, at least a couple years I have had no drama with pets Best! I have never had to argue a claim, they pay reasonably and promptly. With ASPCA I felt their Priority was to find ways of getting out of paying, with Pets Best I feel they are trying to build business through customer satisfaction! What a concept! I've had three pets with them. One pet died suddenly from a nasal sarcoma. Even though I did the minimum the bill came to 4000$ Pets Best paid exactly the percentage they say they pay and they did it quickly with a condolence note! After ASPCA I thought I have to fight again. I can't tell you how a horrible situation was helped by Pets Best quick reimbursement. All claims have been paid with the same service. I hope it continues. It is hard enough when your pet is ill, now I can afford to give my pets the quality healthcare they deserve and anxiety is cut in half! Insure your pet!!

My Cat was in the Vet Hospital for 2 days. I submitted my claim and had a check in 8 days. The people I spoke to were very nice and explained everything to me. I wish my insurance company were as nice and prompt as Best Pets.

I have had Pets Best insurance for at least 6 years. They have always been prompt and fair with their coverage. Recently I called to ask if a certain type of treatment was covered for my older dog's arthritis. The customer service rep did not have correct information so although he told me the treatment was covered by my policy, when I received my benefits report, it was not covered. I called and complained, explaining that I had been told that the treatment would be covered and therefore had undergone the treatment. The customer service supervisor reviewed the call log, realized I had been wrongly informed and agreed to cover the expense. I am very happy they chose to be honorable - I will continue to be a loyal customer!