Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,229

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4

out of 5

POSTED: | BY: Marla R

Doesn't cover pre-existing conditions

I have an animal named Augie that was a rescue and adopted by my mother I have inherited this cat and purchased the best of the plans you offer BUT you won't cover her on chronic issue because you deemed it entirely pre-existing condition and will cover non of these bills. That is extremely disappointing as I am such a good client and pay a huge amount each year for multiple animals. That really has left a bad feeing w/ me for future Thank you for listening (reading) Marla
5

out of 5

POSTED: | BY: Gary M

The claims process is simple and fast

Chase had a bit of a tough year with a cancer scare and then an ear infection and stomach issue. Early on I spoke to one of your customer service reps and she was extremely helpful and provided clarity to the entire process as well as had sincere empathy for my situation. The claims process is simple and fast. Thanks Pets Best !
5

out of 5

POSTED: | BY: Rose C

The Best

best is the best!
5

out of 5

POSTED: | BY: Sharon Ragland

Very good with my cases.

I have had nothing but good response. I can't say nothing bad at this point.
5

out of 5

POSTED: | BY: Suman S

Very prompt and detailed

Very prompt and detailed. Good experience overall. Great service!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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