Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,101

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Bountiful Animal Hospital

POSTED: | BY: Robyn Parlett

Love my dog insurance

Pets Best is an awesome pet insurance company. I've never had pet insurance before, so I read reviews and shopped around. I just had a feeling with this company and so I went with them and I am happy I did.
5

out of 5

POSTED: | BY: Karen

Pets Best insurance has been a life…

Pets Best insurance has been a life saver for us. We have 2 English mastiffs that unfortunately needed to be treated for respiratory issues and pneumonia at the same time. Claims were easy to upload and taken care of in a timely manor.
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5

out of 5

POSTED: | BY: John Whitley

I am glad after doing research for pet…

I am glad after doing research for pet insurance companies I chose Pets Best. I feel like the turnaround time for claims is quick. I haven't had a claim denied. Great company and very easy to submit a claim.
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5

out of 5

POSTED: | BY: customer

Every claim I have submitted has been…

Every claim I have submitted has been reimbursed within 2 weeks! Amazing 🤩 The App makes it very easy to submit the necessary paperwork to file the claim.
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1

out of 5

POSTED: | BY: customer

Buyer Beware

Pet’s Best insurance is AWFUL!! What they cover is peanuts! For example, they only pay $50 for an office visit. My vets office visits are $81 so that leaves $31 I have to pay out of pocket. So advertising that the pay 90% is an absolute false! Also, it takes them over a month to process a claim. After waiting all that time and paying the insurance premiums, they only paid $150 for my dogs teeth cleaning. I upgraded to the Wellness plan to have this covered. They didn’t pay the anesthesia or for his labs saying it was a preexisting condition. How can teeth cleaning be a preexisting condition?!? Please beware of this company and go elsewhere. I wish I did!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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