5
out of 5
POSTED: | BY: Steven Opdyke
Very responsive and pays without hassle.
Very responsive and pays without hassle.
Read more on Trustpilot
4.3
out of 5
Number of reviews 12,053
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
1
out of 5
POSTED: | BY: Eric
Almost not worth having
Almost not worth having, total monthly premiums cost more than my annual spend and payouts barely cover my annuals better off just setting aside money
3
out of 5
POSTED: | BY: Diane Perez
Slow process
Pets best ALWAYS likes to take their sweet time over 3 weeks to process our claims. But they're right on time taking money out of my account when my quarterly payment is due. Very frustrating
5
out of 5
POSTED: | BY: Godchaser4
I recommend Pets Best
Pets Best has caring people working for them. They also explain the policy well, when I have questions
1
out of 5
POSTED: | BY: Stayzee
Flea & tick med claim took 27 days to process
My most recent claim was for my dog’s usual flea & tick medication. It was not a new medication. While waiting for the claim to be processed, I received not 1 but 3 emails apologizing that it was taking so long (this auto email is not new). I then called (was on hold for 48 minutes) on day 26 and asked what was taking so long for a standard wellness claim. I was told wellness claims can take up to 45 business days to be processed. 2 days after my call the claim was paid. But who wants to spend 2+ hours to settle an insurance claim for their pet when there are other pet insurers paying claims within 3-5 days of filing the claim?? Time to shop for a new insurer.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.