Pets Best | Pet Insurance Review

My dog unfortunately got very very sick unexpectedly. We had no idea what happened, but we needed to act fast. He needed a week in the hospital on IV fluids, tons of medications, sonograms, blood work, ultrasounds. It was $4,000!!!! Being a single parent, this left me in a VERY bad situation as I had to use most of my rent, car payment, and car insurance money to pay this! I submitted the claims ASAP. Pets Best was amazing! They were so quick to approve and explain each claim, and 80% of my money was refunded in about 2 weeks!!!!! I was able to be on time with all my payments I had borrowed from, and gave my dog the treatment he needed to make a complete recovery! If it wasn't for Pets Best, I honestly don't know what would have happened - I couldn't have done this! THANK YOU!!!

We are very happy to have Pets Best Insurance for our puppies well being and happiness. Thank you and look forward to the future.

Between having the perfect vet team at Abadie Vet Hospital and then being covered by Pat's Best insurance I always have the ability to make the best decisions with my vet on all of my pets. I recommend both every chance I can !

Spoke with a woman who would not directly answer any of my questions. I asked how long until they cover a CURABLE pre existing condition such as a UTI for a cat which is a common thing some cats deal with and she went on and on and on about broken bones and all this other nonsense. I tried to steer her back to the original question several times and she just couldn’t stay on topic. I don’t know if she was on something or what her deal was but it was very weird. She didn’t want to give me a direct answer. I finally asked to speak with a supervisor. She put me on hold for several minutes and came back and said no one was available. Then she message the supervisor with my question, the supervisor just answered it directly. Imagine that. I asked a question and they just answered it. I told her thank you and that was the question I was trying to get an answer to. She said I should have told her that lol. I tried to explain how this can be frustrating and a little suspicious to a pet parent that’s trying to get info. I explained that it is as if she was working me a little. Like she was saying words without answering the question and talking in circles. I would ask a question and she would answer it as if I asked another question. Very sales pitchy. It was very bizarre to say the least. She then started raising her voice and talking over me so at that point I told her to have a nice day. If you are also curious, there is no amount of time after a cat gets a uti that that they will cover it. There is no curable condition time period like some companies (usually 12 months to 18 months). My cat has had one uti a year and a half ago (she is 2 years old) and if she were to get one at any point in the future it will not be covered. The woman told me not to worry about a uti and that it’s not a big deal which made me uncomfortable. I had to give her a break down of how expensive it actually is. There is the office visit, which is often a same day emergency visit which is more expensive because a uti can come on quickly, the urinalysis, and the medications. It’s expensive. Hundreds of dollars. She then asked why I’m so concerned about a uti, maybe my cat has kidney disease or something. I said no, she does not, I would just like to know what I am paying for coverage wise, what is covered, and what to expect. She then began her sales pitch again and didn’t respond to what I said. She was off on another roll. Very unproductive and unprofessional conversation to say the least. When companies act like this and you get that pit in your stomach, it is bad deal and you need to get off it. There was nothing good about whatever that was. Really scary these people are in charge of providing insurance for beloved pets.

After my dog sustained a cut behind the ear, we went to our wonderful emergency vet. The bill, however, for minor surgery to repair his ear was higher than we expected. Thank goodness we had Pets Best, as it eased our financial worries that day. After reimbursment a short while later, I felt very satisfied with our policy and so happy that our dog's incident did not create a stressful financial situation. Thank you, Pets Best!