5
out of 5
POSTED: | BY: Debra C
Excellent response
Excellent responses to my emailed questions. Claims paid timely. Our first experience with a large claim and we are very satisfied!
4.3
out of 5
Number of reviews 12,232
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5
out of 5
POSTED: | BY: Chris
This insurance is great
This insurance is great and easy to submit claims. Makes things less stressful.
4
out of 5
POSTED: | BY: Diane F
Wonderful any time I call
I now understand the difference between a claim and an incident and how to complete the claims process to connect the incidents together. When lameness becomes a bigger problem that becomes surgery. I feel like I have missed out on explaining my other dog having a progressing issue and was billed in past for each as separate incidents which means a deductible for each incident. Other than the explanation to process correctly the customer service has been wonderful any time I have called for clarification and wish I had asked more questions early on.
5
out of 5
POSTED: | BY: Doug V
Paid as promised!!
Took our lab, Cody, in to Arbor View Vet Clinic for check up/ear infection. He was treated with antibiotics and sent home on Allergy medicine. We processed the claim immediately and paid within a few days. Simple process!! Paid as promised!!
1
out of 5
POSTED: | BY: Diane Knudsen
given wrong information regarding policy coverage
Would not recommend! Asked specific questions regarding care treatment and coverage for injured puppy and was told by customer representative that is this was totally covered and no problem. Submitted the claims and was denies stating it was pre existing and not a covered procedure. I cancelled the puppy's policy as well as their litter mates polices.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.