Pets Best | Pet Insurance Review

4.3

out of 5

Number of reviews 12,234

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Suzanne S

It's very easy to submit claims

It's very easy to submit claims. It would be helpful, however, to have access to see where you with your deductible after each claim. Also, I usually receive an email when the claim is complete and an explanation. This time I did not, and had to log in to see the status.
5

out of 5

POSTED: | BY: Chhaya

It’s good Insurence but not great.

Why dr. Visit fees not covered by insurance?? It’s costing $60.00 !!!
5

out of 5

POSTED: | BY: Emily

Best decision I ever made!

I am so glad that I chose Pets Best over the other pet insurance companies that I researched and that I got the insurance when we first got our puppy (lowest premium). They have paid me back just as much in claims as I have paid them in premiums! Claim filing is fast and easy and love their mobile site.
5

out of 5

POSTED: | BY: Michelle Elaine

Amazingly fast reimbursement!

Having never had pet insurance, I wasn't sure what to expect with the reimbursement process. I was pleasantly surprised that within 3 business days I received confirmation of that reimbursement. Thank you Pets Best.
5

out of 5

POSTED: | BY: Heidi S

Love your customer service

Love your customer service and prompt processing of claims!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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