Pets Best | Pet Insurance Review

We purchased Pets Best insurance for our puppy with an effective date of 1/1/2019. On 2/5 we took him to the vet because he was having skin issues. This was the first time he was seen for this issue. I submitted the claim to Pets Best for reimbursement. It was denied a few days later because his condition was “pre-existing” prior to the effective date of the policy. Since this was the first time Ihecwas seen for skin issues, I contacted Pets Best. They informed me that since he was treated for an ear infection in December, his hit spots and chewing his legs was pre existing. That is a reach at best. They also,said since he was prescribed Apoquel, he had an allergic issue. He was prescribed Apoquel on 2/5, the visit I was seeking reimbursement for, the first time his allergy was diagnosed. Pets Best will obviously use far reaching, ridiculous criteria to deny claims.

I shopped around for a few days looking for insurance for our new 4 month old Shiba Inu puppy. We are first time pet owners and was unsure if having to buy insurance. Upon doing much research we found that Pets Best was very competitive in pricing and also offered Welness care. Lucky for us we went ahead and purchased the insurance. After three months of having coverage our puppy got sick and had pneumonia. We spent over $1500 in X-ray fees and medication and check ups. We were skeptic about getting reimbursed but after submitting the claims we were reimbursed within 5 days. We are very happy and pleased with Pets Best and highly recommend this company to other pet owners.

pays on time no questions asked if proper information is forwarded with claim.

Definitely made a smart choice for my new family member.

Fast, efficient, easy to understand.